A thoroughly updated introduction to the current issues and challenges facing managers and administrators in the investor and publicly owned utility industry, this engaging volume addresses management concerns in five sectors of the utility industry: electric power, natural gas, water, wastewater systems and public transit.
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
An increase in major natural disasters—and the growing number of damaging events involving gas, electric, water, and other utilities—has led to heightened concerns about utility operations and public safety. Due to today's complex, compliance-based environment, utility managers and planners often find it difficult to plan for the action needed to help ensure organization-wide resilience and meet consumer expectations during these incidents. Emergency Planning Guide for Utilities, Second Edition offers a working guide that presents new and field-tested approaches to plan development, training, exercising, and emergency program management. The book will help utility planners, trainers, and responders—as well as their vendors and suppliers—to more effectively prepare for damaging events and improve the level of the utility’s resilience. It also focuses on planning needed in the National Incident Management System and ICS environment that many utilities are embracing going forward. In doing so, utilities will be able to improve the customer experience while reducing the impact that damaging events have on the utility’s infrastructure, people, and resources.
Offering hundreds of tips, templates, checklists, and pointers to information in the public domain, Business Resumption Planning, Second Edition assists you in creating a rock solid recovery plan for any size organization. It provides the information you need in order to coordinate first responders to meet any disaster scenario head on, whether involving computers, telecommunications, or infrastructure in a timely and effective manner. What’s New in the Second Edition: · The latest techniques for conducting an efficient Business Impact Analysis and an accurate Failure Mode Effects Analysis (FMEA) · Advice on how to successfully recover from Ground Zero events, such as those involving Oklahoma City, the World Trade Center (WTC), and Hurricane Katrina · Tips for recovery teams and first responders, including how to maintain “4Ci” (Command, Control, Communications, Computers and intelligence) during a disaster · An examination of legal ramifications resulting from a failure to plan—including new liability issues that directly affect you · An explanation of how the recently enacted Sarbanes-Oxley Act of 2002 impacts your planning effort · Plans and templates that assess vulnerability in WANs, Open Networks, physical facilities, environmentals, and enhanced services The book contains actual case studies and examples illustrating the vulnerabilities of today’s mission critical systems. It details the proactive steps you should take now to first assess your exposure, then eliminate it. The book also includes a CD-ROM that contains worksheets, checklists, audit forms, work breakdown structures, and reports.
This thoroughly revised and updated second edition of Civil Service Systems in Western Europe presents a comprehensive overview of the important issues in modern bureaucracies and provides a comparative analysis of the civil service systems of various Western European nations.
During the past 20 years, the field of mechanical engineering has undergone enormous changes. These changes have been driven by many factors, including: the development of computer technology worldwide competition in industry improvements in the flow of information satellite communication real time monitoring increased energy efficiency robotics automatic control increased sensitivity to environmental impacts of human activities advances in design and manufacturing methods These developments have put more stress on mechanical engineering education, making it increasingly difficult to cover all the topics that a professional engineer will need in his or her career. As a result of these developments, there has been a growing need for a handbook that can serve the professional community by providing relevant background and current information in the field of mechanical engineering. The CRC Handbook of Mechanical Engineering serves the needs of the professional engineer as a resource of information into the next century.
The heart of the Beveridge welfare state is under severe pressure, as forces such as globalisation and technical progress call into question established beliefs about what governments can and should do. This title draws on the latest social science research to explain how and why such policy change occurs.
Iconic sites like Mount St. Helens, Mount Rainier, and Grand Coulee Dam are complemented by those undiscovered places that only a longtime local can show you. From the eastern deserts to the western rainforests, Washington is home to some of the most varied and beautiful places in the country. Iconic sites like Mount St. Helens, Mount Rainier, and Grand Coulee Dam are complemented by those unknown and undiscovered places that only a longtime local like the author can show you.
A Comprehensive reference and treatise, Advising Minnesota Corporations and Other Business Organizations examines thoroughly, with detailed commentary and analysis, the issues confronting a business, from initial promotion and start-up, through governance, financial distress, confrontation and litigation, to dissolution. It answers the most critical questions that arise at a board meeting, discussing internal corporation decisions, and offers advice on external legal issues including advertising, labor and employment, international trade, copyright and intellectual property, bankruptcy, and domestic relations. Written by two leading authorities and boasting over 30 contributing authors who practice variously at large full-service law firms, "in house," and in smaller specialized firms; Advising Minnesota Corporations and Other Business Organizations is a required resource and reference work for every Minnesota lawyer. Business lawyers and general counsel will find this work indispensable, and lawyers in every area of practice will use this treatise to address common problems arising in the context of the business lives of their clients. Value Package
Despite their efforts, industries continue to lose millions of dollars every year to the destructive effects of corrosion on both structures and equipment. A large part of the problem is that diagnosing its causes and developing strategies to avoid corrosion depend on the application of principles drawn from a broad spectrum of physical sciences not typically encountered in engineering and other technical disciplines associated with industrial production. While continuing to fully explain the basic principles needed to understand corrosion science, this new edition of Corrosion Science and Technology has been updated and expanded to present the very latest technologies and strategies for limiting costly metal degradation caused by corrosion. Written by respected experts who possess an understanding of the sciences involved as well as experience with the development of corrosion control methods, this volume describes the chemistry, electrochemistry, physics, and metallurgy of various types of metals, and evaluates numerous protection measures and surface treatments. New to the Second Edition • New chapters that examine the corrosion resistance of copper, nickel, titanium, and their respective alloys • An entire chapter devoted to the expanded discussion of cathodic protection by impressed current and sacrificial anodes • Extended coverage of the equipment used in the medicine, power generation, and marine environments • Additional case histories and recently employed real-world applications Exploring corrosion control methods used in an expanded variety of commercial enterprises including aviation, automobile manufacturing, food processing, and building construction, this practical guide presents proven and cost-effective methods that industrial engineers can call upon to better protect material assets.
This manual recommends optimal operational criteria for chloramine application to enhance and protect distribution system water quality. It examines the chemical characteristics of chloramines, documents the use of chloramines with case studies, and provides planning, design, startup, and monitoring strategies for optimizing the use of chloramines.
This manual of practice covers public water utility management, designed for new managers, accountants, and supervisors. Second edition.
Water risks and security are a major global hazard in the 21st century and it is essential that water professionals have a solid grounding in the principles of preventative risk management. This second edition of the key textbook, Risk Management for Water and Wastewater Utilities, extends beyond first principles and examines the practicalities of resilience and vulnerability assessment, strategic risk appraisal and the interconnectedness of water utility risks in a networked infrastructure. It provides an up-dated overview of tools and techniques for risk management in the context of the heightened expectations for sound risk governance that are being made of all water and wastewater utilities. Risk Management for Water and Wastewater Utilities provides a valuable starting point for newly appointed risk managers in the utility sector and offers MSc level self-paced study with self-assessment questions and abbreviated answers, key learning points, case studies and worked examples.
Urban water services are building blocks for healthy cities, and they require complex and expensive infrastructure systems. Most of the infrastructure is out of sight and tends to be taken for granted, but an infrastructure financing crisis looms in the United States because the systems are aging and falling behind on maintenance. A road map for public works and utility professionals, Water, Wastewater, and Stormwater Infrastructure Management, Second Edition provides clear and practical guidance for life-cycle management of water infrastructure systems. Grounded in solid engineering and business principles, the book explains how to plan, budget, design, construct, and manage the physical infrastructure of urban water systems. It blends knowledge from management fields such as facilities, finance, and maintenance with information about the unique technical attributes of water, wastewater, and stormwater systems. Addresses how to make a business case for infrastructure funding Demonstrates how to apply up-to-date methods for capital improvement planning and budgeting Outlines the latest developments in infrastructure asset management Identifies cutting-edge developments in information technology applied to infrastructure management Presents a realistic view of how risk management is applied to urban water infrastructure settings Explains the latest maintenance and operations methods for water, wastewater, and stormwater systems The author describes current thinking on best management practices and topics such as asset management, vulnerability assessment, and total quality management of infrastructure systems. Expanded and updated throughout, this second edition reflects the considerable advances that have occurred in infrastructure management over the past ten years. Useful as a reference and a professional development guide, this unique book offers tools to help you lower costs and mitigate the rate shocks associated with managing infrastructure for growth, deterioration, and regulatory requirements. What’s New in This Edition The latest infrastructure management and maintenance technologies Information on the inventories of systems and the configuration of infrastructure New design and construction methods such as building information modeling (BIM) New approaches to rate setting, accounting methods, and cost accounting to help you assess the full cost of infrastructure Advances in SCADA systems Expanded coverage of risk management and disaster preparedness Material on the use of GIS in water and sewer management New laws related to infrastructure, including the U.S. EPA’s efforts to develop a distribution system rule