If Only We Knew What We Know

The Transfer of Internal Knowledge and Best Practi

If Only We Knew What We Know

While companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations. Now, acclaimed productivity and quality experts Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best practices and share this intellectual capital throughout their organizations. Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another. Rich with case studies, concrete examples, and revealing anecdotes from companies including Texas Instruments, Amoco, Buckman, Chevron, Sequent Computer, the World Bank, and USAA, this valuable guide reveals how knowledge treasure chests can be unlocked to reduce product development cycle time, implement more cost-efficient operations, or create a loyal customer base. Finally, O'Dell and Grayson present three "value propositions" built around customers, products, and operations that could result in staggering payoffs as they did at the companies cited above. No amount of knowledge or insight can keep a company ahead if it is not properly distributed where it's needed. Entirely accessible and immensely readable, If Only We Knew What We Know is a much-needed companion for business leaders everywhere.

Knowledge Management

A State of the Art Guide

Knowledge Management

All organizations are awash with knowledge, but much of this knowledge cannot be accessed or used. Indeed, in many cases it is not even visible because other members of the organization, or the organization's customers, are not aware of its existence.

Selected Readings on Strategic Information Systems

Selected Readings on Strategic Information Systems

"This book offers research articles on key issues concerning information technology in support of the strategic management of organizations"--Provided by publisher.

Knowledge Management and Business Strategies: Theoretical Frameworks and Empirical Research

Theoretical Frameworks and Empirical Research

Knowledge Management and Business Strategies: Theoretical Frameworks and Empirical Research

The growing awareness of the crucial role that knowledge can play in gaining competitive advantage has lead businesses to confront how to build competitive business strategy around a firm's intellectual resources and capabilities, and how to define and guide the processes and infrastructure for managing organizational knowledge. Knowledge Management and Business Strategies: Theoretical Frameworks and Empirical Research provides researchers and practitioners fundamental business and management knowledge by exploring relevant theoretical frameworks and the latest empirical research findings in the area of knowledge and knowledge management strategies and their formulation and alignment with organizations' competitive business strategies.

The Necessary Nature of Future Firms

Attributes of Survivors in a Changing World

The Necessary Nature of Future Firms

Firms - like all living systems - must be congruent with, aligned with, compatible with their environments, or they will not survive. Among the features examined in depth are practices and structural arrangements that enable firms to more rapidly and effectively: sense and interpret threats and opportunities; get decisions made; acquire and manage knowledge; innovate; and change - while simultaneously dealing with the needs for efficiency, flexibility, and employee commitment.

Beyond Heaven and Earth

A Novel About Love, and Death and Life

Beyond Heaven and Earth

Have you ever wondered what happens to us when we die? What if you really HAD to know? When tragedy strikes the family of young Jobran Winter, he is forced to confront these questions directly. Undertaking a feverish "Quest," he explores various branches of Christianity; Judaism; Islam; Hinduism; Buddhism; Sikhism, as well as the religions of China and Japan. His search encompasses the New Age, Reincarnation, Spiritism and Psychical Research. Attending channeling sessions and sances, investigating haunted houses and Near-Death Experiences, he examines spiritual traditions ranging from Swedenborg to Scientology, from Jodo Shinshu to the Jehovah's Witnesses. Finally, the Quest brings him into direct contact with Hospice work; physical disability; child abandonment; abortion; suicide; euthanasia, and even cold-blooded murder. Encounter the doctrines of Purgatory & Predestination, Universalism & Annihilationism, as you journey in a novel that will make you reexamine your ideas about religion, skepticism, love, death and LIFE.

Strategic Knowledge Management in Multinational Organizations

Strategic Knowledge Management in Multinational Organizations

"This book presents a comprehensive set of investigations of a wide range of environmental factors, both internal and external, that contribute to the key challenge of complexity in KM. These factors include culture, technology, communications, infrastructure, and learning and leadership structures"--Provided by publisher.

The PerformanceStat Potential

A Leadership Strategy for Producing Results

The PerformanceStat Potential

It started two decades ago with CompStat in the New York City Police Department, and quickly jumped to police agencies across the U.S. and other nations. It was adapted by Baltimore, which created CitiStat—the first application of this leadership strategy to an entire jurisdiction. Today, governments at all levels employ PerformanceStat: a focused effort by public executives to exploit the power of purpose and motivation, responsibility and discretion, data and meetings, analysis and learning, feedback and follow-up—all to improve government's performance. Here, Harvard leadership and management guru Robert Behn analyzes the leadership behaviors at the core of PerformanceStat to identify how they work to produce results. He examines how the leaders of a variety of public organizations employ the strategy—the way the Los Angeles County Department of Public Social Services uses its DPSSTATS to promote economic independence, how the City of New Orleans uses its BlightStat to eradicate blight in city neighborhoods, and what the Federal Emergency Management Agency does with its FEMAStat to ensure that the lessons from each crisis response, recovery, and mitigation are applied in the future. How best to harness the strategy's full capacity? The PerformanceStat Potential explains all.

Engineering Your Future

The Professional Practice of Engineering

Engineering Your Future

Round out your technical engineering abilities with the business know-how you need to succeed Technical competency, the "hard side" of engineering and other technical professions, is necessary but not sufficient for success in business. Young engineers must also develop nontechnical or "soft-side" competencies like communication, marketing, ethics, business accounting, and law and management in order to fully realize their potential in the workplace. This updated edition of Engineering Your Future is the go-to resource on the nontechnical aspects of professional practice for engineering students and young technical professionals alike. The content is explicitly linked to current efforts in the reform of engineering education including ABET's Engineering Criteria 2000, ASCE's Body of Knowledge, and those being undertaken by AAEE, AIChE and ASME. The book treats essential nontechnical topics you'll encounter in your career, like self-management, interpersonal relationships, teamwork, project and total quality management, design, construction, manufacturing, engineering economics, organizational structures, business accounting, and much more. Features new to this revised edition include: A stronger emphasis on management and leadership A focus on personal growth and developing relationships Expanded treatment of project management Coverage of how to develop a quality culture and ways to encourage creative and innovative thinking A discussion of how the results of design, the root of engineering, come to fruition in constructing and manufacturing, the fruit of engineering New information on accounting principles that can be used in your career-long financial planning An in-depth treatment of how engineering students and young practitioners can and should anticipate, participate in, and ultimately effect change If you're a student or young practitioner starting your engineering career, Engineering Your Future is essential reading.

Handbook on Knowledge Management 2

Knowledge Directions

Handbook on Knowledge Management 2

The chapters are organized into eight major sections. The second volume consists of the sections: technologies for knowledge management, outcomes of knowledge management, knowledge management in action, and the KM horizon. Novices and experts alike should find it a useful reference.